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Frequently Asked Questions

GENERAL INFORMATION

We accept Credit Card, PayPal, Afterpay, Klarna as payment options at checkout.

Yes, we do offer a brand ambassador program, you can see if you qualify and register here https://alphalion.grin.live/

Yes, you can get more information in regards to wholesale at wholesale@alphalion.com

Yes, we do ship to APO and FPO locations.

Yes, we do offer a military discount which can be claimed every 24 hours on this website https://www.alphalion.com/pages/military-discounts

We currently do not ship to the UK, but we are available in select retail stores there.

You can login to your account here https://www.alphalion.com/account/login if you have issues accessing your account you can reset your password by clicking “forgot password”.

Navidium is a third party application that offers shipping insurance for your orders. Navidium provides protection to your shipment in case of loss, theft, or damage.

SUPPLEMENT FAQs

Our SH Core Pre-workout contains 5g of creatine monohydrate, the exact dosage and form shown to be the most effective in scientific literature [1]. Creatine is a supplement that works over time and needs to be taken on a daily basis for full benefits. SH Core is a budget-friendly pre-workout that delivers all the essentials, formulated for everyday usage.

Creatine was not included in our other pre-workouts because most people aren't going to take high stimulant pre-workout on a daily basis as this isn't practical nor is it optimal. There are also many (for whatever reason) people that do not want to use creatine. So, for those two main reasons, we elected to not put it in our other pre-workouts and instead recommend taking it separately. You can check out SuperHuman Post, our creatine supplement.

[1] Kreider, R.B., Kalman, D.S., Antonio, J. et al. International Society of Sports Nutrition position stand: safety and efficacy of creatine supplementation in exercise, sport, and medicine. J Int Soc Sports Nutr 14, 18 (2017). https://doi.org/10.1186/s12970-017-0173-z

Results depend on lifestyle choices such as diet and workout regimen, and vary from person to person. Customers have seen results in as little as a week when making positive lifestyle choices.

Results depend on lifestyle choices such as diet and workout regimen, and vary from person to person. Customers have seen results in as little as a week when making positive lifestyle choices.

SuperHuman Pump will typically be a clay-like consistency rather than pure powder. The reason this happens is because of the high glycerol content in the product, which is what gives you the pump! Moisture is completely normal as this is a water-attracting ingredient, once mixed with water the product should still work, taste, and mix just as it is supposed to.

While Alpha Lion products do not contain any ingredients or substances that would be inherently dangerous for someone under the age of 18 to use, we cannot directly advise for someone under that age to do so. This is based on the recommendations set forth by the American Academy of Pediatrics and is in accordance with industry-wide acceptance as best practice

DELIVERY AND LOGISTICS

You can track your order on the tracking page: https://alphalion.aftership.com/?page-name=tracking-page

If your order has not been processed, you can request your shipping address to be changed/updated.

If your order arrived damaged, we are sorry to hear that this is the case! Please kindly reach out to us at info@alphalion.com info@alphalion.com and our customer service team will be happy to help resolve this issue for you. Please provide pictures of the damaged item(s) and your order number.

Please kindly check your spam or promotions email to see if the order confirmation is there. In the case you still do not see it, it could be because an incorrect/misspelled email was entered at checkout. You can reach out to our customer service team at info@alphalion.com and we will provide you with order confirmation and update any details necessary.

If your order has yet to be fulfilled, you can still request your order be canceled. You can reach out to our customer service team at info@alphalion.com and we can assist you further in helping cancel your order.

Please check our shipping policy for more details: https://www.alphalion.com/pages/shipping-returns-policy

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