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Shipping & Returns Policy

Shipping Policy 

 

 

Processing Times:

Orders placed on business days (Monday - Friday) will ship within 24 hours. Business days do not reflect weekends or US Public Holidays. 

If your order is placed on a weekend, it will ship the following Monday. If your order is placed during a US Public Holiday it will ship the next business day. 

All digital products ordered will be delivered immediately via email. 

IMPORTANT: During sale events, processing times will be slightly affected. Please allow 2-3 extra days for processing.

 

Shipping Services & Costs:

Free Standard Shipping on all US orders over $100. 

Free UPS Ground Shipping on all US orders over $150. 

 

Name  Service and Carrier Time  Cost
Standard Shipping DHL Expedited 5-7 business days $6.99
UPS Ground UPS Ground 1-3 business days depending on shipping destination Variable
USPS Priority Mail* USPS Priority Mail* 1-3 business days depending on shipping destination Variable
UPS 2nd Day Air  UPS 2nd Day Air  1-2 business days.  Variable

 *Service time is not guaranteed by this carrier. 

International Shipping: 

We currently only ship to Canada, Australia and Mexico, via DHL Worldwide Standard at a flat rate of $12.95. Free shipping applies for orders over $150.

Shipping times vary between countries, the following timeframes are approximate and should be taken as a guide only. 

Canada: 6-10 business days. 

Australia: 10-15 business days. 

Mexico: 25-30 business days. 

IMPORTANT: Please note international shipments may incur in extra customs fees, which are determined by each country's import regulations. Alpha Lion will not cover any extra costs associated with an international shipment. 

 

Order Tracking:

As soon as we process an order in our warehouse we generate a tracking number. You will be sent your tracking number via email with your shipping confirmation.

Please keep in mind, there will be a delay up to 2 business days between generation of tracking number and when the carrier registers the package in the system.

We do not guarantee duty-free clearance at your customs/point of entry, and we also do not insure against loss or seizure. Please keep this in mind when placing your order.

Before ordering, check with your country’s customs department to verify if the items in your order are legal for import, and, if so, if there is a limit to how much you can import per shipment (some countries get VERY expensive if total value exceeds a certain amount).

It is the customer's responsibility to check local customs rules and regulations as any orders not allowed into the destination country will not results in a refund.

We have partnered with Route a package protection and tracking solution- To Give you, our customers, a few options to improve the experience and easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise.

By selecting Route shipping protection, your package is 100% secured in the case of it getting lost, damaged, or stolen. 90% of customers choose this option.


The Route App can be downloaded from The Apple App Store here:

and The Google Play Store here:


Q:​ What if my order never arrives, is damaged, or is stolen? 

A: ​To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Q: ​How do I file a claim for my lost, stolen or damaged order? 

A: ​If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: 

https://claims.route.com/

 Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.  

Q: ​What are Route’s terms and conditions?  

A: ​Route’s terms and conditions are listed here: 

https://route.com/terms-and-conditions/

Q: ​Is Route a licensed insurance company? 

A:​ Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

Return Policy

ALPHA LION OFFERS AN INDUSTRY-FIRST 365 DAYS SATISFACTION GUARANTEE.

Here are Alpha Lion we stand behind the amazing quality of our products. That’s why we try to make our returns policy as hassle free as possible.

If you need to make a return, please email us at info@alphalion.com, include your order number and a description of why you want to return your products.

If the reason is due to receiving a faulty product, please include a high-quality picture of the fault so we can take it back to quality control and continue to improve!

We will exchange or refund your product if it follows these conditions:

 

-Products were purchased directly through www.alphalion.com.
-Apparel is unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging.
-It was not a sale item. Sales are final on any promotional items sold on alphalion.com
-It is not a digital program. We do not provide refunds for any digital products unless stated on the product’s sales page.

 

All items must be returned to the following address:
Alpha Lion / Flat Fee
1007 S 12th Street
Watertown, WI 53094

Once received, we will verify your return and if approved, all reimbursements will be made to the credit card used for the original purchase minus Shipping. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.