Orders placed on business days (Monday - Friday) will ship within 24 hours. Business days do not reflect weekends or US Public Holidays.
If your order is placed on a weekend, it will ship the following Monday. If your order is placed during a US Public Holiday it will ship the next business day.
All digital products ordered will be delivered immediately via email.
From Oct 1st to Jan 31st, couriers cannot guarantee shipping times and ETAs provided at checkout should only be considered a guide.
IMPORTANT: During sale events, processing times will be slightly affected. Please allow 2-3 extra days for processing.
Free Standard Shipping on all US orders over $100.
Free USPS Priority Shipping on all US orders over $150**.
| Name | Service and Carrier | Time | Cost | |
| Standard Shipping | DHL Expedited | 5-7 business days from when shipped | $6.99 | |
| UPS Ground | UPS Ground | 1-5 business days from when shipped (depending on shipping destination) | Variable | |
| USPS Priority Mail* | USPS Priority Mail* | 1-3 business days from when shipped (depending on shipping destination) | Variable | |
| UPS 2nd Day Air | UPS 2nd Day Air | 1-2 business days from when shipped (depending on shipping destination) | Variable |
*Service time is not guaranteed by this carrier.
**Free Shipping Services can change at any time without previous notice.
We currently only ship to Canada, Australia and Mexico, via DHL Worldwide Standard at a flat rate of $19.95. Free shipping applies for orders over $150.
Shipping times vary between countries, the following timeframes are approximate and should be taken as a guide only.
Canada: 6-10 business days.
Australia: 10-15 business days.
Mexico: 25-30 business days.
IMPORTANT: Please note international shipments may incur in extra customs fees, which are determined by each country's import regulations. Alpha Lion will not cover any extra costs associated with an international shipment.
As soon as we process an order in our warehouse we generate a tracking number. You will be sent your tracking number via email with your shipping confirmation.
Please keep in mind, there will be a delay up to 2 business days between generation of tracking number and when the carrier registers the package in the system.
We do not guarantee duty-free clearance at your customs/point of entry, and we also do not insure against loss or seizure. Please keep this in mind when placing your order.
Before ordering, check with your country’s customs department to verify if the items in your order are legal for import, and, if so, if there is a limit to how much you can import per shipment (some countries get VERY expensive if total value exceeds a certain amount).
It is the customer's responsibility to check local customs rules and regulations as any orders not allowed into the destination country will not results in a refund.
Q: What if my order never arrives, is damaged, or is stolen?
A: To protect your order against loss or theft, add Navidium package protection at checkout. When you add Navidium, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Q: How do I file a claim for my lost, stolen, or damaged order?
A: If you insured your order with Navidium at checkout email info@alphalion.com to file the claim
Here are Alpha Lion we stand behind the amazing quality of our products. That’s why we try to make our returns policy as hassle free as possible.
If you need to make a return, please email us at info@alphalion.com, include your order number and a description of why you want to return your products.
If the reason is due to receiving a faulty product, please include a high-quality picture of the fault so we can take it back to quality control and continue to improve!
We will exchange or refund your product if it follows these conditions:
-Products were purchased directly through www.alphalion.com.
All items must be returned to the following address at customer's expense.:
Alpha Lion / Flat Fee
1007 S 12th Street
Watertown, WI 53094
Once received, we will verify your return and if approved, all reimbursements will be made to the credit card used for the original purchase minus Shipping. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.