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Shipping & Returns Policy

Shipping Policy 

Orders placed on business days (Monday - Friday) typically ship within 1-2 business days. Most times if the order is placed before 1pm local time it will ship that day, if it is placed after 1pm it will ship the following day. 

If your order is placed on a weekend, it will ship the following Monday. Business days do not reflect weekends or US holidays. 

Exceptions apply if a product is on back-order, which will be noted on the product page.

All digital products ordered will be delivered immediately via email. 

Shipping Times:

Shipping times vary depending on the destination country.

USA Standard: 4-7 business days from when the order is fulfilled. Service used: DHL Ground, DHL/ First mile and UPS MI when under a lb.
USA Priority: 3-5 business days from when the order is fulfilled. Service used: UPS Ground
USA Express: 1-3 business days from when the order is fulfilled. Service used: DHL EMax 


Canada Standard: 6 - 10 business days from when the order is fulfilled.
Australia, UK & Europe under 4lbs: 10-25 business days from when the order is fulfilled.
Australia, UK & Europe over 4lbs: 5-7 business days from the order is fulfilled.

Shipping During Sales:

Whilst we usually process orders within 24hrs, during sale events, this processing time might slightly be affected. So please allow 2-3 extra days for processing.

 

Shipping Costs USA:

Standard Shipping orders under $99 = $6.99
FREE Standard Shipping orders over $99 - $148
Priority Shipping orders Under $149 = $9.99
FREE Priority Shipping orders over $149
Express Shipping = $14.99

Shipping Costs International: 

Canada Free Shipping: Orders over $249
Canada Flat Rate: Orders under $149 = $12.95
Australia, UK & Mexico Free Shipping: Orders over $249

Australia, UK & Mexico = $29.95

Express shipping costs for Canada, Mexico, and UK will be $29.95 

Order Tracking:

As soon as we process an order in our warehouse, we generate a tracking number. You will be sent your tracking number via email with your shipping confirmation.

Please keep in mind, there will be a delay up to 2 business days between generation of tracking number and when the carrier registers the package in the system.

We do not guarantee duty-free clearance at your customs/point of entry, and we also do not insure against loss or seizure. Please keep this in mind when placing your order.

Before ordering, check with your country’s customs department to verify if the items in your order are legal for import, and, if so, if there is a limit to how much you can import per shipment (some countries get VERY expensive if total value exceeds a certain amount).

It is the customer's responsibility to check local customs rules and regulations as any orders not allowed into the destination country will not results in a refund.

We have partnered with Route a package protection and tracking solution- To Give you, our customers, a few options to improve the experience and easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise.

By selecting Route shipping protection, your package is 100% secured in the case of it getting lost, damaged, or stolen. 90% of customers choose this option.


The Route App can be downloaded from The Apple App Store here:

and The Google Play Store here:


Q:​ What if my order never arrives, is damaged, or is stolen? 

A: ​To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Q: ​How do I file a claim for my lost, stolen or damaged order? 

A: ​If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: 

https://claims.route.com/

 Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.  

Q: ​What are Route’s terms and conditions?  

A: ​Route’s terms and conditions are listed here: 

https://route.com/terms-and-conditions/

Q: ​Is Route a licensed insurance company? 

A:​ Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

Return Policy

ALPHA LION OFFERS AN INDUSTRY-FIRST 365 DAYS SATISFACTION GUARANTEE.

Here are Alpha Lion we stand behind the amazing quality of our products. That’s why we try to make our returns policy as hassle free as possible.

If you need to make a return, please email us at info@alphalion.com, include your order number and a description of why you want to return your products.

If the reason is due to receiving a faulty product, please include a high-quality picture of the fault so we can take it back to quality control and continue to improve!

We will exchange or refund your product if it follows these conditions:

-Products were purchased directly through www.alphalion.com.
-Apparel is unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging.
-It was not a sale item. Sales are final on any promotional items sold on alphalion.com
-It is not a digital program. We do not provide refunds for any digital products unless stated on the product’s sales page.

All items must be returned to the following address:
11551 East 45th Ave.
Unit C
Denver, CO. 80239
ATTN Alpha Lion

Once received, we will verify your return and if approved, all reimbursements will be made to the credit card used for the original purchase minus Shipping. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.